FAQ – Jack Winn Pro

Jack Winn Pro Customer Support and Policies

What’s your return policy? What’s your return policy?

You have up to 14 days from the date you receive your product to initiate a return. To be eligible for a return, the product must be unused and unopened. Please note that you will be responsible for covering the return shipping costs. To return an item, contact us to get the return process started.

Why do some products require an account to purchase? Why do some products require an account to purchase?

Jack Winn Pro has both professional products (intended only for licensed stylists) and non-professional products. All of our professional products require an account with a documented cosmetology license to purchase.

What payment methods do you accept? What payment methods do you accept?

We accept all major credit and debit cards, as well as PayPal for your convenience. This allows you to choose the payment method that works best for you during checkout.

What are your business hours? What are your business hours?

Our customer support team is available Monday through Friday, from 8 AM to 5 PM Central Time. Whether you need assistance with an order or have a question about our products, we're here to help during these hours.

How can I contact you? How can I contact you?

You can reach our customer support team in the following ways:

Phone: 714-760-4969
Email: info@jackwinncolor.com

Customer support is available Monday through Friday from 8 AM to 5 PM Central Time.

Where are you located? Where are you located?

We have offices in two locations:

Texas Office: 2101 E St Elmo Rd, Suite 370, Austin, TX 78744
California Office: 3176 Pullman St, Suite 106, Costa Mesa, CA 92626

Returns should be shipped to our Texas office: 2101 E St Elmo Rd, Suite 370, Austin, TX 78744

How do I place an order? How do I place an order?

For your first order, please visit stylist.jackwinnpro.com. For all subsequent orders, use office.jackwinnpro.com. This streamlined process ensures a smooth ordering experience for both new and returning customers.

Do you offer samples? Do you offer samples?

At this time, we do not offer samples of our products. We encourage you to explore our full line and make purchases based on your professional needs and preferences.

How do I track my order? How do I track my order?

Once your order has shipped, you will receive a tracking email with a tracking number. Use this number to monitor the status of your shipment and ensure timely delivery.

What do I do if there’s a problem with my order? What do I do if there’s a problem with my order?

If you encounter any issues with your order, please contact our customer support team immediately:

Phone: 714-760-4969
Email: info@jackwinncolor.com

Our team is available Monday through Friday from 8 AM to 5 PM Central Time to assist you with any concerns or problems you may have.

Do you offer swaps? Do you offer swaps?

Jack Winn Pro offers swaps to our associates upon kit purchase. To become a Jack Winn Pro associate call us at 714-760-4969 or visit our associate website at stylist.jackwinnpro.com.